Product Assurance

Guarantee

Terms & Conditions for Luxume colour coated roofing and cladding products.

Luxume Guarantee Certificate
10-Year Limited Guarantee

LUXUME hereby provides limited GUARANTEE to genuine buyers of colour coated coil/sheet for roofing and cladding application, for a period of 10 years against perforation, from the date mentioned in the purchase invoice from authorised dealers, provided terms and conditions mentioned below are found in compliance. This Limited Guarantee applies to pre-painted products supplied by LUXUME, using the RMP paint system with a guarantee up to 10 years and no previous guarantee shall apply to such product.

Definitions

Film Integrity: Defined as the absence of peeling, chalking, chipping or cracking, except for such crazing or slight cracking as may occur on tightly roll-formed edges or brake bends at the time of forming pre-painted sheet.
Color Change: Defined as freedom from fade or change as warranted in ΔE Units calculated in accordance with ASTM D2244-93, CIEL a B", 10° Observer, secular included. Color Change is measured on an exposed painted surface that has been cleaned of surface soils and chalk and then compared to corresponding values measured on the original or unexposed coated surface.
Chalk / Oxidation: Defined as a numerical rating as warranted then measured in accordance with the standard procedures specified in ASTMD421789.

Terms & Conditions

  • Guarantee is not applicable if guard film is not removed at the time of installation.
  • End user customer must clean the installed sheets on a regular 6-month basis.
  • The coated metal must not be cleaned with abrasive or chemical cleaners and subjected to water infiltration due to improper packaging.
  • Claims under this limited guarantee must be sent by the guarantee holder in writing to LUXUME and must be received within thirty (30) days after discovery of the initial condition giving rise to the claim.
  • The exclusive remedy under this guarantee shall be, at the sole discretion of LUXUME, to either repaint the products or provide free of charge replacements (but not installation) for the products.
  • LUXUME extends this guarantee solely to the original purchaser of the product. This Guarantee is non-transferable and non-assignable.
  • No terms or conditions other than those stated herein shall be binding on LUXUME unless made in writing and signed by its authorised representative.
  • This guarantee shall be governed by Indian regulations. Any litigation or dispute will be settled by the law Court of Ernakulam, India.

Required Documents for Claims

In the event of a claim under this limited guarantee, the purchaser must provide the original copy of:

  • Purchase Receipt.
  • Duly stamped Guarantee Certificate.

Conditions

  • The limited guarantee shall extend for utilisation within 6 months from the date of shipment or 3 months after application, whichever occurs first.
  • Non-uniform colour changes from unequal exposure to sunlight are not covered unless such change meets the definition of Color Change above.
  • The durability of the paint is up to 10 years for residential, commercial and school buildings in rural or residential areas. This guarantee excludes industrial steel mills, power generating stations, oil fields, oil refineries, ore mines, chemical plants, paper mills, chimneys, or other unusual environmental exposure, or severe marine environments within 5,000 feet from salt water.
  • The guarantee is valid and applicable for roofing and cladding end application only; wherein the installation is at an incline of not more than 75° from the vertical.

Not Covered Under This Guarantee

This limited guarantee does not extend to or cover:

  • Damage due to improper storage, packaging, handling, shipping, processing or installation.
  • Improper forming, fabrication, cut edge exposure, corrosion of substrate or any coating degradation caused by deficiencies in metal pre-treatment.
  • Acts of God, falling objects, external forces, explosions, fire, riots, civil commotions, acts of war, radiation, or similar occurrences beyond LUXUME's control.
  • Contact with animals and/or animal waste, decomposed products, chemical fumes, or cement products.
  • Deterioration caused by use of improper fastener material other than AS 3566 Class ¾ or equivalent.
  • Damages occasioned, directly or indirectly, by moisture or other contamination due to improper storage prior to installation.

Guarantee Void If

  • The product is stored or installed in a way which allows contact with animals and/or animal waste or chemical fumes or cement products.
  • Deterioration caused by corrosive chemicals, improper fastener material, failure to remove debris, failure to provide free drainage of water including internal condensation from all surfaces, or misuse, wilful act or negligence.

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